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1win Rules and Regulations in India

These Terms and Conditions set out the legal rules for use of the official website and mobile application by persons in India. They apply to all services, including registration, betting, deposits, withdrawals, bonuses, and bets settlement. You must ensure betting is allowed in your state or union territory and that you meet the minimum age of 18 years. By creating an account you agree to be bound by these terms and the policies linked here.

General Terms

  • Acceptance of terms
    • By accessing or using the services you confirm that you have read and agree to these Terms and Conditions and all policies referenced here.
    • Continued use after updates constitutes acceptance of the revised terms.
  • Eligibility and account registration
    • You must be at least 18 years old and legally allowed to bet under the laws of your state or union territory in India.
    • You are responsible for determining whether online betting is allowed where you reside.
    • Only one account is permitted per person. Duplicate accounts may be suspended and balances reviewed.
    • You must provide accurate information during registration and keep your credentials confidential.
  • Changes to terms and services
    • Terms may be amended to reflect legal, regulatory, technical, or operational changes. Where required, reasonable notice will be provided.
    • The platform may change or discontinue markets or event offerings at any time.
  • Proper use of the platform
    • Prohibited conduct includes: use of bots or automated scripts; collusion; syndicate betting; exploitation of obvious odds errors; account sharing; scraping or unauthorized data use; attempts to bypass geographic or device controls; abuse of any bonus or promotional mechanics.
    • The services are for personal, recreational use only. Commercial use is not allowed.
  • Content and intellectual property
    • All site content, including odds, data, graphics, trademarks, and software, is protected. You may not copy, redistribute, or exploit it without permission.
  • Liability and availability
    • Betting involves risk of loss. You are responsible for your betting decisions and stakes.
    • Service availability may be affected by maintenance, network issues, or external factors.
    • To the extent permitted by law, liability for losses related to your use of the services is limited to the amount of the relevant bet or your last deposit, whichever is lower.
  • Suspension and closure
    • The operator may suspend or close accounts for breach of these terms, suspected fraud, AML concerns, or legal requirements. Funds may be frozen during investigations.
  • Complaints and dispute handling
    • Contact Support through in‑app chat or the Help Centre for complaints. Provide your account details, bet ID, and a description of the issue.
    • Settlement records and market rules will be used to resolve bet disputes. Escalation routes may be offered where applicable law requires.

General Betting Rules

  • Eligibility to place a bet
    • Only verified users who meet age and legal requirements may place bets.
    • The operator may decline any bet without giving a reason and may restrict betting on certain markets or users.
  • Bet acceptance
    • A bet is accepted when it receives a unique bet ID and appears in your bet history as “Placed”.
    • Odds may change prior to acceptance. If odds change during placement, the bet will be processed at the updated odds or rejected as indicated in the betslip.
    • Bets placed after an event has started will be void unless offered as in‑play markets.
  • Stakes, limits, and payouts
    • Minimum and maximum stake limits apply per market and are shown in the betslip or rules page.
    • Maximum payout caps may apply per bet, market, sport, or account. Published limits prevail.
  • Settlement rules
    • Bets are settled on the official result declared by the governing body of the event. Subsequent corrections do not affect settlement unless specified in sport‑specific rules.
    • Markets state whether overtime, extra time, super over, or penalties are included. If not specified, settlement is based on regular time only.
    • Postponed or abandoned events: if the event does not take place or is not completed within the timeframe stated in the market rules, affected bets may be void, except where the result is already determined for that market.
    • Dead‑heat rules may apply, resulting in proportional payouts.
  • Errors and cancellations
    • In case of palpable or manifest error (for example, inverted odds, materially wrong lines, or incorrect team names), the operator may void the bet or settle at the correct odds.
    • Bets may be voided for technical faults, violations of market rules, or where prohibited conduct is identified.
  • Restrictions
    • Self‑excluded or limited accounts cannot place bets exceeding their limits.
    • Bonus funds, free bets, or enhanced odds are subject to specific promotional terms. Breach may result in removal of bonuses and related winnings.
    • The operator may limit markets, odds, or stakes to manage integrity or regulatory risk.
  • Your responsibilities
    • Read sport and market rules prior to placing a bet.
    • Check your betslip and bet ID. Contact Support immediately if something appears incorrect.

Payment Rules

  • Deposits
    • Funding is allowed only from payment instruments held in your name. Third‑party deposits are not permitted.
    • Supported methods for India may include UPI, IMPS, NEFT/RTGS, NetBanking, cards, and select e‑wallets. Availability can vary by account status and provider.
    • Method‑specific minimums, maximums, and any provider fees are shown in the cashier. The operator does not charge hidden deposit fees.
    • Funds may be credited after the provider confirms settlement. Delays can occur due to bank or network processing.
  • Withdrawals
    • Withdrawals are paid to the same method and in the same name used for deposits where possible. Proof of ownership may be required.
    • Processing begins after successful KYC/AML checks. Typical processing occurs within published timelines, subject to method and review queues.
    • Pending withdrawals can be cancelled by you until marked as “Processed”.
    • The operator may split or combine payouts to comply with limits and regulatory controls.
  • Verification and compliance
    • Before a withdrawal, you may be asked for PAN, Aadhaar or equivalent ID, a bank statement, or other documents. Additional verification may be requested if risk indicators are triggered.
    • Taxes may be deducted where required by Indian law, including tax deduction at source on net winnings when applicable.
  • Currency and conversion
    • Accounts for India operate in INR unless displayed otherwise. If conversion is needed, the rate used will be shown or derived from a recognised provider and may include a spread.
  • Chargebacks and refunds
    • Chargebacks or payment disputes can lead to account restriction, recovery of costs, and notification to relevant providers.
  • Transaction restrictions
    • The operator may refuse, delay, or reverse transactions to comply with AML, sanctions, or security requirements and may freeze funds during investigations.

Responsible Gambling

  • Commitment
    • Betting should be recreational. You should never stake funds you cannot afford to lose.
  • Player protection tools
    • Deposit, loss, and stake limits configurable per day, week, or month.
    • Time‑outs and session reminders to manage betting duration.
    • Self‑exclusion options for fixed periods or indefinitely.
    • Reality checks and a risk self‑assessment questionnaire.
  • Practical guidance
    • Set a budget before you bet and stick to it.
    • Do not chase losses and avoid betting under stress or after consuming alcohol.
    • Read market rules and odds to understand the event and the bet you place.
  • Support and resources
    • National Helpline for Mental Health (Tele‑MANAS): 14416 or 1‑800‑891‑4416.
    • Gamblers Anonymous India (meetings and peer support): gamblersanonymous.org/ga/addresses.
    • Gambling Therapy (global support): gamblingtherapy.org.
    • If you request self‑exclusion, the team will apply it to your account and confirm in writing.

Anti-Money Laundering

  • Legal obligations
    • The operator implements controls to prevent money laundering and terrorism financing aligned to applicable laws and global standards.
  • Know Your Customer (KYC)
    • Identity, age, and address verification are required. Enhanced due diligence may be performed for higher‑risk profiles or large transactions.
  • Monitoring and detection
    • Transactions are monitored for unusual patterns, rapid deposits and withdrawals, use of multiple instruments, and activity inconsistent with profile or declared source of funds.
    • Screening against sanctions and politically exposed persons lists may be conducted.
  • Prohibited activity
    • Third‑party payments, unverified wallets or cards, and attempts to obfuscate source of funds are not allowed.
    • Use of VPN or proxy to mask location can lead to restrictions.
  • Consequences of breaches
    • The operator may request additional documents, suspend betting, freeze funds, block transactions, or close the account.
    • Where required, suspicious activity may be reported to competent authorities or payment partners.

Privacy Policy

  • Data collected
    • Registration and KYC data: name, date of birth, address, PAN, Aadhaar or other ID, photographs or video KYC where applicable.
    • Contact details: email, phone.
    • Account and transaction data: deposits, withdrawals, bets, bonuses, device identifiers, IP, approximate location, logs, and cookies.
  • Use of data
    • Provide and improve services, process payments, settle bets, manage bonuses, prevent fraud, conduct security checks, and meet legal obligations.
    • Marketing communications are based on your preferences and consent where required. You can opt out at any time in your account settings.
  • Legal bases
    • Contract performance, legal obligation, consent, and legitimate interests such as security and service improvement.
  • Sharing and transfers
    • Data may be shared with payment providers, KYC/AML vendors, risk and analytics partners, customer support tools, and regulators or law enforcement when required by law.
    • Cross‑border transfers may occur subject to appropriate safeguards.
  • Your rights under Indian law
    • Request access, correction, updating, or erasure of your personal data, and withdraw consent where processing is based on consent.
    • Submit a grievance through Support or the Help Centre. A response will be provided within a reasonable time as per applicable law.
  • Retention
    • Personal data is retained as necessary for the purposes stated and to comply with legal and AML requirements, typically for at least five years after account closure.

Security

  • Technical measures
    • Transport Layer Security protects data in transit. Sensitive credentials are hashed and salted, and critical data is encrypted at rest.
    • Device and session management, rate limiting, and automated fraud checks are applied.
    • Two‑factor authentication may be enabled to add protection to your account.
  • Organisational measures
    • Access to systems is restricted on a need‑to‑know basis. Activity is logged and reviewed. Security testing and monitoring are performed on a regular cycle.
    • Incident response processes aim to contain and remediate security events.
  • Your responsibilities
    • Use a strong password and keep it private. Enable two‑factor authentication.
    • Secure your devices, update software, and log out after each session.
    • Inform Support immediately if you suspect unauthorised use of your account.

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