Responsible Gaming

Gambling always involves risk. Losses can happen, and no result is guaranteed. Keep control so playing stays enjoyable and does not affect your finances or peace of mind.

• Set a budget you can afford to lose and stick to it.
• Use account tools in your 1win profile to set deposit, loss, and wager limits.
• Plan your time. Turn on session reminders and take regular breaks.
• Do not chase losses. Accept outcomes and stop when limits are reached.
• Play for entertainment, not for income.
• Keep payment methods in your own name. Do not borrow for betting.
• Review your transaction history to learn your patterns and maintain control.
• Protect minors. 18+ only. Use device and parental controls where needed.
• Look after your mood. Stop if playing affects your sleep, work, or relationships.
• 1win may ask for age and identity checks to protect players and comply with local rules.

Gambling problems can develop gradually and affect anyone. Warning signs need attention and timely support.

• Spending more money or time than planned
• Hiding play from family or friends
• Chasing losses to try to recover money
• Feeling restless or irritable when trying to cut down
• Skipping work, studies, or social plans due to betting
• Borrowing, selling items, or using credit to gamble
• Mood swings tied to wins or losses
• Using gambling to cope with stress, sadness, or anxiety
• Needing bigger stakes to feel the same excitement
• Repeated failed attempts to stop or reduce playing

You can take practical steps to reduce harm and regain control. 1win supports responsible play through useful tools and guidance.

• Set daily, weekly, and monthly deposit limits before you start playing.
• Apply loss and wager limits so spending stays within your plan.
• Turn on reality checks to get regular on-screen time reminders.
• Use session time limits to cap how long you play in one go.
• Take a short Time-Out to pause access for a chosen period.
• Request self-exclusion if you need a longer break from betting.
• Opt out of promotional messages to reduce triggers.
• Review statements to learn, plan affordability, and protect your budget.
• Complete a self-assessment and note any risk patterns.
• Contact 1win support to set or adjust limits, or to discuss self-exclusion options.

Independent support is available across India. Trained counsellors can help you and your family manage gambling addiction and related stress.

• Tele-MANAS (Government of India) – 24×7 Mental Health Helpline: 14416 or 1-800-91-4416 – https://telemanas.mohfw.gov.in
• NIMHANS Centre for Well Being (Bengaluru) – https://nimhans.ac.in/centre-for-well-being/
• iCALL (TISS) – Counselling by phone, email, and chat – https://icallhelpline.org
• AASRA – 24×7 emotional support – https://www.aasra.info
• Mpower 1on1 – Mental health support across India – https://mpowerminds.com/oneonone

If you feel your play is getting risky, you can contact 1win support for help. Our team can apply account controls and discuss safe options.

• Live chat in the app and on the website, available 24/7
• Email via the Help Centre after logging in to your account
• Request responsible gaming limits, Time-Out, or self-exclusion through support
• Ask to remove you from marketing communications and offers