1win Rules and Regulations in Bangladesh
These Terms set the legal framework for your use of the website and mobile application in Bangladesh. By accessing or using the services, you agree to read and follow all rules that apply to your account and bets. These requirements apply to every user who completes registration or uses the platform. Local law may limit what is allowed, and you must ensure your use complies with Bangladesh regulations.
General Terms
- Acceptance of Terms: By creating an account, completing registration, or continuing to use the services, you confirm that you have read, understood, and agree to these general terms and all policies referenced here.
- Eligibility: You must be at least 18 years old and legally allowed to engage in betting activities under Bangladesh law. You accept responsibility for verifying that access and use are lawful in your location.
- Local Compliance: Bangladesh law restricts gambling. Access to betting is your choice and risk. The platform may restrict services or features if required by applicable law or compliance reviews.
- Changes to Terms: 1win may update these terms, rules on bets, payment conditions, bonuses, and privacy measures. Material updates take effect after publication on the site or app. Continued use means acceptance.
- Proper Use: You agree to use the services only for lawful purposes, to place bets for personal entertainment, and not for arbitrage, abuse, fraud, or commercial use. Automated scripts, multi-accounting, and sharing login details are prohibited.
- Account Integrity: Keep your credentials confidential. You are responsible for all activity under your account until you notify support of suspected misuse and the account is secured.
- Content and IP: All software, data, odds displays, trademarks, and content are protected by intellectual property laws. You receive a limited licence to use the services; copying or redistribution is not allowed without written permission.
- Liability Limits: To the extent permitted by law, the operator is not liable for losses from network failures, delayed event data, suspended markets, or third-party service interruptions. No liability for indirect or consequential damages.
- Conflicts and Priority: If a conflict arises between these terms and sport or event-specific rules, the specific rules for that market govern settlement.
- Governing Law and Disputes: These terms are governed by the laws of the licensing jurisdiction stated in the website footer. Disputes may be handled through internal complaint procedures and, where applicable, external dispute resolution.
General Betting Rules
- Eligibility to Bet: Only verified users aged 18+ who are legally allowed to participate may place a bet. Accounts under review or restricted for compliance reasons cannot place bets.
- Market Information: Market rules, odds format, and settlement sources are shown on the bet slip or market info. You must read market notes before confirming.
- Bet Acceptance: A bet is accepted only when a bet ID appears in your account history. Pending or “processing” entries are not confirmed bets. For live betting, acceptance depends on market availability and event status.
- Minimum and Maximum Stakes: Limits per selection, market, event, and account are displayed in the bet slip or Cashier. The operator may reduce stakes, set exposure limits, or reject bets to manage risk.
- Odds Changes: Pre-match and live odds may change. If odds change during placement, you will be prompted to confirm the new price. Where pricing errors occur, the palpable error policy may void or resettle at the correct odds.
- Settlement and Results: Bets are settled based on official results from governing bodies or reliable data providers. Post-event corrections do not generally affect settlement unless specified in market rules.
- Bet Types: Singles, accumulators, and system bets are offered where available. Some combinations may be restricted due to related contingencies or market correlation.
- Voids and Cancellations: A bet may be voided if an event is postponed, abandoned, or materially changed in venue or participants, subject to sport-specific rules. Obvious errors, late bets, or prohibited play may be cancelled.
- Cash Out: Where offered, Cash Out is an additional feature, not a right. Availability and value are not guaranteed and may be withdrawn if markets are suspended or data is unavailable.
- Responsible Limits: The operator may cap winnings per event or per day to protect platform integrity. Abuse of bonuses or irregular betting patterns can lead to stake restrictions or account reviews.
Payment Rules
- Funding Your Account: Deposits can be made through available methods listed in the Cashier. Accepted options may include cards, e-wallets, bank transfers, and mobile payments, subject to Bangladesh availability and legal considerations.
- Currency and Conversion: If BDT is not supported for your account, deposits and withdrawals are converted at processor or bank rates. Any conversion costs are your responsibility.
- Limits and Fees: Minimum and maximum amounts depend on the chosen method and your verification status. Any platform fee or third-party charge is displayed before you confirm a transaction.
- Processing Times: Deposits usually credit promptly after approval by your payment provider. Withdrawals are processed after security checks and may take additional time depending on method and banking schedules.
- Verification (KYC): Before a withdrawal, you may be required to provide identity documents, proof of address, and source of funds. 1win may request renewed checks at any time to meet AML obligations.
- Transaction Monitoring: The operator may delay, review, or refuse transactions that trigger risk rules, including unusual turnover, rapid bonus-driven play, or payment instrument mismatches.
- Withdrawal Rules: Payouts are sent to the same method used for deposit where possible. You may be asked to withdraw to a method owned by you and verified in your name. Pending withdrawals can be cancelled in your account until processing starts.
- Chargebacks and Reversals: Any chargeback or dispute may result in account suspension, recovery of costs, and reporting to payment providers. Uncollected balances may be offset against winnings or future deposits.
- Bonus Funds: Bonuses, free bets, and promotional credits are subject to specific wagering rules. Attempting to cash out before meeting requirements may lead to cancellation of promotional balances.
Responsible Gambling
- Commitment: The platform promotes responsible betting and safe use of gaming services. You should set limits, read all rules, and avoid chasing losses.
- Player Tools: You can apply daily, weekly, or monthly deposit limits; loss and stake limits; session reminders; time-outs; and long-term self-exclusion. Changes to limits may take effect immediately or after a cooling-off period.
- Self-Exclusion: You can request exclusion through account settings or support. During exclusion, login, deposits, bets, and bonuses are blocked. Outstanding settlements are processed per general rules.
- Risk Awareness: Gambling involves financial risk. Do not bet if it affects your obligations or wellbeing. Keep betting separate from loans and essentials.
- Independent Support in Bangladesh: Consider contacting Gambling Therapy (online), GamCare (UK-based advice), or the Kaan Pete Roi helpline for crisis listening. These services are independent from the operator.
- Device and Access Control: Protect your account from underage access by enabling device passwords, content filters, or blocking software.
Anti-Money Laundering
- Legal Duties: The operator follows international AML and counter-terrorist financing standards applicable to remote betting. Compliance measures apply to all Bangladesh users.
- KYC and Ongoing Checks: You may need to provide a government ID, a recent proof of address, payment instrument ownership evidence, and source-of-funds documentation. Periodic reviews may occur.
- Monitoring and Detection: Transactions are monitored for unusual turnover, rapid circular movement of funds, linked accounts, and use of third-party payment instruments. Bets linked to criminal activity are prohibited.
- Sanctions and PEP Screening: Accounts may be screened against sanctions and politically exposed person databases. Matches require enhanced due diligence.
- Actions on Suspicion: If suspicious activity is detected, the operator may suspend betting, freeze funds, decline payments, close the account, and report to relevant authorities where required.
Privacy Policy
- Data Collected: The platform may collect personal data such as identification details, contact information, account history, device data, cookies, payment records, and verification documents.
- Purpose of Use: Data is processed to provide services, manage your account, verify identity, prevent fraud, settle bets, deliver bonuses where allowed, and meet legal obligations. Analytics and service improvement are also legitimate purposes.
- Cookies and Tracking: Cookies help remember preferences, improve odds display, and secure sessions. You can manage cookie settings in your browser, but some features may not function.
- Sharing and Transfers: Data may be shared with payment providers, KYC vendors, sports data suppliers, and regulators where required. Cross-border transfers follow contractual safeguards consistent with applicable laws.
- Your Rights: Subject to law, you may request access, correction, deletion, restriction, portability, or object to certain processing. Submit privacy requests through in-app support or the contact channel listed on the website.
- Retention: Records are retained for as long as needed for the purposes stated and for legal retention periods, including AML and dispute resolution requirements.
Security
- Technical Measures: The platform uses encryption in transit, hardened infrastructure, firewalls, and vulnerability management to protect your account and transactions.
- Account Protection: Enable two-factor authentication where available. Use a strong password, keep devices updated, and log out after each session.
- Monitoring: Systems monitor for unusual login patterns, bot activity, and suspicious changes to betting or payment behaviour. Risk-based prompts may require re-authentication.
- User Responsibilities: Do not share credentials, and avoid public networks for betting or Cashier use. Report any suspected compromise immediately through support.
- Business Continuity: Backups and incident response procedures help maintain service availability and protect data during outages or security events.
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