Responsible Gaming

Gambling always involves risk. You can lose money. Set limits and play responsibly to protect your budget and your peace of mind.

Use these safe play principles:

• Treat gambling as entertainment, not income.
• Decide a budget before you start. Never chase losses.
• Set time limits and take breaks.
• Keep betting separate from essentials like rent, education, or family costs.
• Avoid gambling when stressed, tired, or under the influence.
• Check your emotions. Stop if you feel pressure or anger.

Practical control tools on 1win help you manage risk:

• Deposit and loss limits you can set by day, week, or month.
• Wager and session time limits to control playing.
• Reality checks that show time spent and money at stake.
• Cooling‑off periods and self‑exclusion for longer breaks.
• Account controls for notifications and marketing preferences.
• Age checks and KYC to keep players safe and under‑18s out.

Review our responsible gaming policy to learn the rules and your options.

Warning signs can appear slowly. Gambling addiction is a serious condition that needs attention and professional support.

Key indicators:

• Thinking about gambling most of the day.
• Betting more money to feel the same thrill.
• Struggling to stop or reduce play.
• Chasing losses after a bad session.
• Hiding gambling from family or friends.
• Using credit or borrowing to fund bets.
• Missing work, studies, or family duties.
• Mood swings, stress, or sleep problems tied to betting.
• Selling personal items to cover gambling costs.
• Feeling guilt after play but repeating the cycle.

Early action helps. Use structured limits, seek help, and follow a clear plan.

Practical recommendations from 1win:

• Set strict deposit, loss, and wager limits before you play.
• Enable reality checks and reduce session length.
• Take a cooling‑off break for at least 24 hours.
• Request self‑exclusion for a defined period if urges persist.
• Remove saved payment methods to slow impulsive deposits.
• Keep a spending diary to learn your triggers.
• Block gambling apps and sites using tools like BetBlocker or Gamban.
• Do not gamble to recover losses. Accept outcomes as random.
• Share your plan with someone you trust for support.
• Contact professional services for counselling and ongoing help.

Support is available in Bangladesh and online. You can access counselling, advice, and live support anonymously.

• Moner Bondhu (mental health counselling in Bangladesh): https://monerbondhu.org
• Kaan Pete Roi — Befrienders Bangladesh (emotional support): https://www.befrienders.org/branch/befrienders-bangladesh-kaan-pete-roi
• Directorate General of Health Services (health info, 16263): https://dghs.gov.bd
• National Institute of Mental Health, Bangladesh: http://nimh.gov.bd
• Gambling Therapy (global online help and forums): https://www.gamblingtherapy.org
• GamCare (advice, tools, and chatrooms): https://www.gamcare.org.uk
• Gamblers Anonymous (meetings and recovery resources): https://www.gamblersanonymous.org/ga

If you are concerned about your gambling, you can contact 1win support for help. Our team can apply limits, time‑outs, or self‑exclusion on your account.

Ways to contact support in Bangladesh:

• Live Chat in the website or app, available 24/7.
• Email via the Help Centre contact form in your account.
• In‑app Support tab to open a ticket and track replies.
• Responsible Gaming request in Account settings to set limits or self‑exclude.
• Help Centre articles to learn about tools and policy before contacting the team.